1. Introduction
At XFACTORAI™, we value customer satisfaction and aim to provide a fair approach to refunds. This policy explains how refund requests are assessed and processed.

2. Eligibility for Refunds
Refunds may be considered if:

• The service was not delivered as promised.

• A technical issue prevented reasonable use of the platform.

• A duplicate payment was made in error.

3. Non-Refundable Situations
Refunds are generally not offered for:

• Completed services where value has already been delivered.

• User dissatisfaction based on preference rather than functionality.

• Failure to use the service within the agreed period.

4. Process for Requesting a Refund
To request a refund, customers must provide details of the issue along with proof of payment. Each request will be reviewed by our support team to determine eligibility.

5. Resolution
If a refund is approved, it will be processed through the original payment method. Refund timelines may vary depending on financial institutions.

6. Policy Updates
We may revise this Refunds Policy to reflect updates to our service or compliance requirements. Any changes will be posted on this page.